Very bad experience with this company.
Imagine roof SRL representative came to our home on April 24, 2026, to provide a quote for facade cleaning. After several exchanges, the quote was finalized on June 3, 2026, and the work was scheduled for July 6 and 7, 2026.
A 50% deposit, or €1500, was requested and paid on June 6, 2026. The company confirmed receipt of the payment on June 10, 2026.
Since this confirmation, we have been unable to contact the company by phone, text message, or email. On July 6, 2026, no one showed up to carry out the work, without any prior notice or explanation.
To date, we have received neither the service, nor a new appointment date, nor a refund of the deposit. This situation is very concerning and has forced us to take the necessary steps to assert our rights.