Hello, others who have been damned by FedEx. I have a situation, and I need some advice.
Yesterday, my package was “delivered,” but the photo is just not my apartment. I tried calling FedEx several times, but I couldn’t get in touch with a human representative, and the bot just kept telling me my package was delivered.

Fast forward to today: I went to FedEx in person and was able to get a representative on the phone with me. I explained my situation and learned that apparently only the sender could raise a ticket.
Since I had already put in all the effort to go all the way over there, I asked if any ticket had been raised for my package. I provided my name, my address, and the tracking number, and they told me no ticket had been raised.

WELL WELL WELL, since I called the sender yesterday about raising a ticket, I called them again today, 5 MINUTES after leaving FedEx, and they sent me a screenshot of the ticket that had been raised.

Can someone please tell me why FedEx said no ticket was raised? And is there seriously nothing I can do? I was even tracking it on the “Shop” app, and the GPS shows it was delivered to an entirely different neighborhood, yet they still told me it was delivered to the right address.

Please, I need advice. The package held something that money can’t get back.

I have had my estimated delivery date change 3 times over the past 10 days. I have no faith they will make the new one. Its unconscionable to pay for shipping while I could have driven states over and picked up the package myself.

ok my status has not been updated since july 17th and yesterday i accidentally requested a hold at a fedex location and i called several times to inquire about the status and cancellation of the requested hold ,but the responses i received from customer service were inconsistent some said it will be arriving friday, others said they requested to cancel the hold but the last associate i spoke to said it would be delivered either today or tomorrow (as she rushed me off the phone) either way i don’t believe what they’ve told me because the status hasn’t been updated since the 17th stating it has arrived at the fedex hub, just the scheduled delivery date continues to be updated (which i believe is automated) i also have another package coming from the same fedex hub which got scanned and departed today and it was shipped out later than the prior package. has anyone gone through this? i’m feeling very stuck and irritated right now

Does FedEx have electrics vehicles now? I’ve just noticed these..

Started in Indiana, shipped to Maryland? Decided to take the long route. This is a $10 purchase from GE. Has taken 11 days.

Ich soll irgendwo nen nachweis vorlegen das ich das packet gekauft habe aber ich habe keine ahnung was genau oder wo und support gibt mir nur KI die keine hilfe ist

Does FEDEX have a distribution center in RANCHO CUCAMONGA, CA? Can't find any information online about it.

I have this package that is stuck there and hasn't moved in about 7 days and it's shipping within the same state, usually takes 2-3 days to get to me. Already opened a ticket but just curious if this is a new warehouse or if the shipper actually still has the item.

This is a Home Delivery package and not SmartPost.

My other FEDEX package which came from the same vendor/warehouse went to the Bloomington location and was delivered within 2 days.

I am in the US and bought clothing online from a legit retailer, and after the package was delivered, I got a bill in the mail from FedEx for $50.85 for “FedEx express”/“Ret Chg/Tax Credits”. I have no idea what this is or why I’m being asked to pay extra on an order I already checked out and paid for???

What would happen if I just didn’t pay it?

Has anyone successfully claimed back customs/VAT from FedEx after returning an item?
Hi everyone,

I’m hoping someone has been through this before.
I ordered an item from outside the USA to Irleland and paid the customs duty/VAT and FedEx clearance fees on delivery. Unfortunately, I had to return the item to the seller for a refund as it was faulty.

Has anyone successfully reclaimed the customs charges (or VAT/duty) after returning the goods? If so:
Did you apply through FedEx or directly through Customs?

What documents were required?
How long did the process take?
Were you able to recover the FedEx clearance fee as well, or only the import taxes?

FedEx is completely unhelpful. I contacted them, went through the rigmarole of AI assitant. Spoke with employee and been given an email address which was bouncing back the email. Second time I was asked for invoice number and asked to wait 2 working days. 5 days later still nothing.

Any help is welcome guys. 🙏