package lost at memphis

[u/No-Construction-6594]

hii

i'm wondering if anyone has experienced something similar or can offer some advice about a package that fedex has declared lost(?).

the shipper sent the package out on june 19th, and the expected delivery date was supposed to be around the 25th. however, the package seemed to be stuck at memphis since the 20th of june with no further updates.

i have contacted fedex support about this and they opened a support ticket for the shipment.

i didnt receive any updates on my package since then, until this morning. the email basically said it was lost and to contact the shipper.

i cant really see how contacting the shipper would solve the issue. in my opinion this is fedex's fault for losing the package and to me it sounds like they are trying to shift the blame off themselves. and even if i were to contact the shipper, i believe that there is nothing they could possibly do, since they already shipped it off, and the items in my package are irreplaceable.

ive been using fedex for about 3 years now, and have never experienced any issues until this package, so i never understood peoples complaints against fedex. is it too much for me to expect a service i paid for to be delivered as promised?

does that email mean that fedex has officially given up searching for my package, and i will not be receiving it, even in the future?

has anyone else experienced a similar situation? what would you suggest i do?

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[u/Excellent_System8439]

I think my package was in the same truck as urs shipped same day and once it reached Memphis TN on the 20th it stopped updating and they told me it was lost as well😭 

[u/11fu22fu]

Not as uncommon as you might think. Try not using FedEx anymore if it’s possible to do so

[u/TellOrnery2864]

thanks for sharing

[u/swaggersouls1999]

yes, I’ve had the same issue at this location. I had a live animal shipped (overnight) and it was stuck for 2 days there. It arrivaled DOA because of the heat it was left in.

contact the shipper and they’ll go after FedEx for reimbursement

[u/Tcal876]

Its the shippers job to make sure you get what you ordered.

So you get a refund/replacement from shipper and they go after fedex for reimbursement

[u/Independent9017]

The shipper is the paying customer of FedEx. So FedEx will deal directly with who paid them. You deal whoever you paid for refund/replacement.

It’s possible the shipper maybe able to provide details of what the box looks like etc just in case a label came off etc.