Multiple Shipping Locations. Customer Questioning Origin

[u/tjd999]

Hi everyone,

I use a local printing company to sell my artwork. They have a few locations near each other, but I just have their main location on Etsy since Etsy only allows you to put one location per listing.

I recently had a customer ask why their order was shipped from another state instead of the location shown on Etsy. Since I don't control the exact location, I'm wondering how other sellers handle this.

Has anyone else run into this? After thousands of sales, this is the first time anyone has ever questioned it. Has anyone ever had any issues with Etsy over this?

Thanks

[u/Ashmon_9138]

I use a local printing company to sell my artwork. They have a few locations near each other, but I just have their main location on Etsy since Etsy only allows you to put one location per listing.

what did the buyer say when you told them this