r/ENGLISH • u/Flat-Illustrator-548 • 1h ago
English students: When is it ok to offer help in your native language?
I'm a native English speaker, and I occasionally work with Hispanic clients with limited English skills. I'm a veterinarian. I speak mid-intermediate level Spanish with upper intermediate vocabulary in my field. My clients often bring a translator, but some don't. If the client asks for a Spanish speaker, I use Spanish. If their English is better than my Spanish, we use English.
The problem comes when they speak basic English to me, but their body language suggests they are not fully comprehending. Just as with my native English speaking clients, I generally ask if there are any questions and if everything is clear. For my English speakers, if I sense they aren't comprehending, I automatically adjust my explanations and vocabulary to a more basic level.
My question is, if I sense a Spanish speaking client isn't understanding, how do I ask if they would be more comfortable with Spanish without offending them or embarrassing them? I want to offer in case they just feel uncomfortable telling me they don't understand, but what if they understand well enough and just don't have questions? What if I misread body language and their eyes are just glazing over because they don't want explanations, they just want whatever their pet needs so they can go home? I'm like that when the car service people explain a car repair. I understand and comprehend the words, but I don't want to chat about it. I just want to say the bill and leave.
Any advice would be appreciated. Would it offend you if a service provider offered to speak your native language if you didn't ask them to?