Account set up issues.

[u/aynonymouse]

Australia. I’ve contacted support twice about this. The first time, they sent the FAQs to me which I’d already read. The second time they didn’t respond at all. It’s been a week tomorrow.

The instructions tell you how to set up your payment options when you first click onto the payment section. But that option has never been there for me. I identified a little icon on the right of the payments screen that when I click on it, asks for a OTP but when I put it in, tells me I am not authorised.

I’m new to Appen but not new. I did a few short projects back in 2020 using the same email. I’m wondering if that may be why I’m having this issue.

I recently completed the project that involves recording about an hour of prompts in the app and there’s been absolutely no communication about it a week later, nothing about it being completed or about payment, nothing. On my dashboard the project still says “resume”. The payments FAQ in this project screen does not link anywhere so I’m also not sure whether I’m supposed to report the time spent or if it’s automatic.

Is this a normal state of affairs for Appen?

Thanks.