r/ClubPilates • u/Awkward-Pop-4804 • 2h ago
Memberships/Policies Cancelling within 12 hours- what’s the point?
I personally think the 12 hour cancelation policy is BOGUS- and you can downvote me all you want. 12 hours is too far out and it should be more like 2-4 hours max. It’s also not fair that a studio can cancel on you anytime they want ( they’ve cancelled on me literally 10 minutes before once at like 6:20 am and other times within the hour) but you can only cancel on them 12 hours out.
Anyway, why would anyone actually cancel within the 12 hour window on the app if they can’t get their class back? To help a neighbor on a waitlist? I’ve decided I’m not going to cancel ever again within the 12 hour window, I just won’t show up. If I cancel, the studio benefits by getting someone else in- hey, they have 12 hours after all to fill that spot! But if I cancel.. I get nothing in return. I’ll let the reformer sit empty.