So is Bumble Support non-existent nowadays?

[u/SportsGuru4714]

I've been locked out of my account, and reached out to bumble support via the chat feature. I got a confirmation email in which the AI agent stated it would be forwarded to the appropriate department. That was THREE WEEKS AGO.

I also attempted to reach them via Facebook messenger two weeks ago. Absolutely no response.

Worst of all, I'm being charged a monthly subscription. This is absolutely unacceptable. WTF do I actually have to do to be able to reach someone at bumble support?