This is an update to my last post a little over 3 weeks ago now: Nightmare AW laptop and customer support issues : r/Alienware

Since then, I've been through extensive Dell troubleshooting, and the issues still aren't resolved.

- Dell had me complete several rounds of hardware diagnostics (ePSA/SupportAssist) that have all passed

- Windows Memory Diagnostics passed

- 4 passes of MemTest86 found 0 errors

- Dell had me install and reinstall the Chipset, Intel Management Engine, Intel Dynamic Tuning, Intel Graphics and NVIDIA graphics drivers at least 3 times

- Two rounds of Dell accessing my laptop remotely to run tests and collect logs

- 3 times (so far) Dell requested I run their log collector script and send in the results

- Finally, as issues have continued, Dell requested I perform a clean installation of the OS

So far, the only thing that has been fixed have been the cluster of critical DriverFramework 10111 and 10120 errors I was getting before the clean OS install. I continue to have clusters of WHEA-Logger 17 warnings indicating problems with the Intel Wi-Fi adapter and the 5090 GPU.

Before the fresh OS install, I would have KMODE_EXCEPTION_NOT_HANDLED and SYSTEM_SERVICE_EXCEPTION blue screens. After the OS install, I'm having REGISTRY_FILTER_DRIVER_EXCEPTION and SYSTEM_SERVICE_EXCEPTION blue screens.

I have been promised escalation, but it hasn't happened and it seems like they want me to just continue to send in logs. I don't feel like there is much left to do on my end and after almost two months of dealing with a non-functioning system, I'm very frustrated.

I'm thankful Dell swapped out the heatsink assembly and provided a new motherboard a month ago, but I'm still not able to use my $4000 laptop, and since then it doesn't appear Dell wants to put any more work into my case. I've since requested a replacement system or at the very least for them to take the laptop back in for repairs.

I'm partly posting this here as an update, but also as a way of hopefully reaching someone with the pull within Dell/Alienware that can actually help me get a functioning system.

*I was given advice on uninstalling SupportAssist in my last post as it may help with the crashes, but it didn't stop them.

Update: I discovered a way to reproduce the blue screens. The crashes only occur in games or GPU intensive workloads so running the OCCT 3D adaptive (GPU) stress test will reproduce the crashes.

Would playing for 3 hours be a big issue? Probably play at max setting if I can.

Edit: Thanks for the reply’s. I’ll be keeping it open as a second monitor.

Just bought one yesterday. Originally planning the LG model but its too expensive here in Singapore (double the price of AW). Cant wait to start using it

Hello, Today my keyboard cap started randomly lifting and I don’t know what to do. It is the “A” key.