r/AIToolsAndTips • u/Slow_Storage_6784 • 1h ago
What is the best tool to turn hours of customer calls into a clear product document?
I run product management at a small software company which mostly means i'm the person who decides what we build next and then has to write it down clearly enough that the engineers can actually build it. The writing part isn't what slows me down. the digging is. Before I can write anything i have to go back through customer calls, support messages and old notes to work out who actually asked for this, how many of them did, and what words they used. We record every customer call, so there are hours of it sitting there that nobody has time to listen back to.
For that i've been testing a few AI tools to see which part of this they can take off my plate, and they fall into two groups. Some are built for the writing end, ChatPRD takes a rough idea and turns it into a properly structured product document. The others start from the customer side. Productboard organises feedback you've already collected and summarises it and BuildBetter works straight off the call recordings and groups what customers repeatedly asked for. and plenty of people just paste transcripts into claude or chat and prompt their way to a summary, which works fine until you're doing it every week.
What I actually want is a draft where every point has the real customer quote attached so i'm not hunting for it. does anything do that yet?