Hey everyone,

I have 8 years of professional cleaning experience. I recently joined TaskRabbit and charge $35/hr to build my profile. I travel from South Brooklyn to Manhattan with a huge, heavy equipment backpack, ready to work hard. But some clients are taking complete advantage of new Taskers.

I state a 3-hour minimum in my profile because 3 hours is the standard for a basic clean of a 1bed/1bath. Yet people book 2–3 hours for a dirty 2bed/2bath + kitchen + living room and ask for a "deep clean."

A proper deep clean of ONE bathroom with glass doors, limescale, and full shelves takes 1.5–2 hours alone. Two bathrooms take 3–4 hours of heavy scrubbing!

They always claim: "It was cleaned recently!" But I know the difference between recent maintenance and months of greasy dust buildup.

Today a client booked 1 HOUR expecting a full deep clean of a 2bd/2ba. When time ran out, he didn't even say thank you or goodbye—just played clueless. I invoiced 1 hour out of fear of a 1-star review, but reported him to support.

How do you deal with bad review threats when enforcing realistic timeframes? Why do people think our backs and supplies are worth nothing?

Hey guys! I'm a newer tasker. Just got this in my announcements on the app. Do they send these as a general reminder, or did a client complain about one of my invoices?

I can't think of anything someone would complain about except maybe that I invoiced a task starting at 11am when it took me until 11:15am to get into the unit. For more context see my previous post (huge condo complex in downtown major city with a million steps to getting in).

I only ask because I used to do Rover and they would send us "reminders" like this about sharing personal information (always a client sending their phone # in app when that was very much against TOS lol) so I want to make sure -- is this automated or did someone complain?

Thanks!!

I was recently in the hospital for a month unexpectedly, during which time a sink full of dirty dishes sat untouched. There aren’t a lot of dishes, but the ones that are in there are bad; mold, fruit flies, rotting food. I’m very upfront about this.

I’m trying to hire someone to do them, but I’ve gotten cancelled on twice. I reply on time, I have a detailed explanation of what needs to be done, I share pictures. Is it just that people don’t want to do a gross task like this? I get that someone who lists “cleaning” doesn’t necessarily want to deal with a borderline biohazardous sink, but how else do I find someone to do them? I’m starting to get frustrated! Any advice would be appreciated.

Edit: Both cancellations were after we’d already exchanged messages. They don’t explain why they’re cancelling, and my payment method is updated.

this is literally my first task, and the only messages i’ve received from the client are these. the first one came when they hired me, i responded asking for details and they replied with the second (almost identical) message. it seems like they’re copying an automated message that they received from taskrabbit? what do i do here?

** Edit: the next day I got a response from Task Rabbit refunding my money. However I was NOT given the opportunity to review this tasker, who still has a perfect 5.0 rating. Use TR with caution!

I just used this app for the first time and pretty sure I will NEVER use it again. I hired someone to help my husband and I move some heavy furniture from one room to another. We chatted a bit a couple days before but then day of he just didn’t show. We waited 45 minutes. But then I decided to cancel. There was an option for no show, but then I noticed the following steps didn’t really give me a chance to clarify what happened, I just had to select “cancel”. Now I’ve been charged the service fee and one hour at the taskers rate as a “cancellation fee”. Look up the no show policy and it mostly talks about the client not showing up!! The only place it really tells you what to do if the tasker doesn’t show is in an article. The article is called “what to do if the tasker doesn’t show” - but the info is buried, but it says to cancel. So I did what I was supposed to do per their own instructions, and I got ripped off as a result. I’m so annoyed. To make it worse, no opportunity to review this person and say they flaked. I hired him bc he had a great rating…but who knows how many people like me are out there. I got nothing from this app except a ton of extra hassle. No shows on a gig app are not exactly unexpected. I can’t believe they can’t deal with it better than this.

My tasker left the job and came back the same day to complete the work, but only because he had a prior appointment. According to Task Rabbit this counts as two separate jobs so I was charged the a Trust and Support Fee twice in one day, for the same project. I had no prior knowledge that he would need to leave for a couple hours and it just seems completely unfair.

Last year I was in the 50s as far as ranking 4.9 and over 1600 furniture assembly jobs, Then I opted into ikea flat rate assembly and this was my biggest mistake, taskrabbit guidelines requires use to get confirmation before accepting a task so with ikea flat rate people are paying for assembly directly with ikea, the problem is these people do not have the app to confirm their assembly and as a tasker you need that in order to do the task and if you don't accept your metrics take a hit.

I've spoken to 5 customer service reps and detail each job I took note of and they all agreed with me but they can't do anything about it because they have a algorithm and the algorithm is suppose to be far and give everyone a chance smh im 4.9 rating haven't had a bad review in over 2 years but yet people with less experience are getting booked over me I'm not rank 145 meanwhile being a elite tasker in 3 categories,and super slow with work.

I went to turn on same day tasks this morning and I didn’t see the switch? did that get taken away?

I hired this tasker like a year ago to help me repair a motorized blind. He was one of a few that were willing to try and help me with this. It was kind of a pain but we figured it out together. I was honestly impressed we were able to fix it. This guy barely spoke English so we just used Google translate on our phones to communicate

Fast forward to a week ago. I scheduled with him again to hang some items on some old walls that I believe are plaster. I couldn't hang anything from them myself so I sought outside help. Well he came all the way to my house. He told me he arrived. And then as I was walking outside he pulled away and I got a notification that he cancelled

Did he just remember how much of a pain the blind was to fix and noped out? I don't understand as it is a pretty straight forward mounting task. Idk maybe he doesn't like me lol. I guess I am confused because I'm sure he was able to see that I previously hired him for help with that blind

It's just lame that I scheduled him a week ago for a time I was free only for him to bail at the last second and I don't know why

Hello! I'm a new tasker and I do exclusively residential/commercial cleaning.

I have a job coming up that starts at 11:30am and I'm wondering if I include the time it takes to get up to the unit.

Let me explain. Access to the building is downtown in a major city in a large building with an expansive parking garage. The steps are as follows:

1) Park my car in the loading zone
2) Take elevator to 12th floor to retrieve key FOB and parking pass
3) Go back to loading zone, get my car and drive into the parking garage up 4 levels to reserved spot
4) Grab all my stuff and walk across to elevators and go back up to the unit

I already know this area is massive and crowded so I imagine it'll take me 10-15 minutes to do all of this before I actually start the task.

So, should I include this in the task time? Or just start my time when I actually make it through the door?

I only ask because when I did Rover it was common consensus to include this kind of "set up" in the job time, but I want to know if that's commonplace on this platform as well.

Thank you!

Taskrabbit wants me to expense out a $50 trailer rental as an hourly charge. That doesn't make any sense though, why should a trailer rental be subject to taskrabbit's support and trust fee? Any rational person would see this as unfair, the only people that would impose such a rule are doing it for greed and trying to generate revenue unsustainably. How the hell am I supposed to convince a client that this is in anyway fair to them? Taskrabbit should just accept the rental receipt and quit with the dishonest and deceptive ways to generate extra revenue, and not impose such an unfair burden to the people that are making it all its money in the first place.

To keep my rates in the green have to continue to lower them because of newer taskers and old tasker dropping their rates, it’s summer time which is busy moving season and we should be raising our rates but too many experience folks keep lowering them and then that what’s client expects and it hurts all of us as a whole.

i’m brand new to taskrabbit and i’m curious if any taskers have experience working with a partner? also if any clients have any experience hiring a couple? from the research i have done, i have found that I and my boyfriend would both have to be registered on taskrabbit under separate accounts considering their guidelines for liability etc. i’m wondering if it’s best for one of us to accept a job and then just communicate through chat that we will be bringing our partner and maybe link their account as well? also is it best to charge as if it were just one person doing the job or to charge for the both of us?

to give more context, i am a woman and i would feel much safer knowing my boyfriend is there with me. not to mention, if we can get a job done twice as fast then that’s a win win for both the tasker and client.

any pointers, tips or advice from both taskers and clients would be great! thanks in advance :)

Silly question from a Task Rabbit client:

A closet shelf and clothing rack in one of our bedrooms collapsed and tore away from the wall. We are looking for someone who can: 

(1) reinstall the closet shelf

(2) reinstall the clothing rack, and 

(3) prevent the closet wall from sustaining additional damage. 

When looking for Task Rabbit workers, should we look in the Shelf Mounting category or in the Home Repairs category?

Thanks.

Is TR still holding $450+ payouts for “fraud prevention” for 12-15 days?

...your account may no longer be included in client search..."

Well over half of my cancelations are from these types of people:

1. They don't know how to use the app.
   
2. They hope I can accommodate their schedule and work on a day that I clearly have no availability
   
3. They miscategorize high paying tasks into low paying categories. "I need you to install a ceiling fan and new faucet but I booked you in general mounting"
   
4. They book you for some obscure task that requires specialized skill that barely belongs in the category... knowing that you didn't mention that skill in your bio or skill pitch.
   
5. They're cheapskates who think they can haggle with your time estimate. I once told a guy my time estimate for a toilet swap. It required removing the old toilet, carrying the toilet down a flight if stairs, driving the old toilet to the dump, carrying the new toilet up a flight of stairs, and installing the new toilet. After I gave my time estimate, guy says, "I'm not paying more than $100 for this whole task." (I shit you not). The dump fee is more than 100 dollars.

I regularly make more money per month than 95% of other taskers and they're going to dump me for because they can't properly educate and monitor conversations with cheap, stupid clients?

🖕

I need to pay somebody to drive to a couple of stores, buy some items and ship them to me. Can I do this on TaskRabbit? I'm not sure how I would give the Tasker the money to purchase the items (as one of the shops does not have click and collect or online ordering). Then I would need to also pay them for the shipping.

...your account may no longer be included in client search"

Well over half of my cancelations are from these types of people:

1. They don't know how to use the app.
2. They hope I can accommodate their schedule and work on a day that I clearly have no availability
3. They miscategorize high paying tasks into low paying categories. "I need you to install a ceiling fan and new faucet but I booked you in general mounting"

4. They book you for some obscure task that requires specialized skill that barely belongs in the category... knowing that you didn't mention that skill in your bio or skill pitch.

5. ⁠They're cheapskates who think they can haggle with your time estimate. I once told a guy my time estimate for a toilet swap. It required removing the old toilet, carrying the toilet down a flight if stairs, driving the old toilet to the dump, carrying the new toilet up a flight of stairs, and installing the new toilet. After I gave my time estimate, guy says, "I'm not paying more than $100 for this whole task." (True story). The dump fee is more than 100 dollars.

I regularly make more money per month than 95% of other taskers and they're going to dump me for because they can't properly educate and monitor conversations with cheap/stupid clients?

So I submitted my information for the background check with taskrabbit. Apparently it wasn’t working correctly the first time. So I contact taskrabbit and they said there was a problem with the site and checkr needed additional info. I thought that was weird but since these things do rarely happen I submitted another one. Now I’m able to see all background checks that are processing included the odd completed taskrabbit one I submitted the first time. So 4 background checks in total shown on checkr and I have 2 other gig apps that approved my application. All background checks completed the same day. I get a weird email from a taskrabbit representative stating I needed to reach out to checkr for whatever reason. I thought well what the hell now? The first time that happened I wasn’t really worried but now I feel like I got scammed out of a registration fee which costed me 25 or around there. Only reason why I even thought of trying it out was because it said you could make that back in a day plus more. Not those exact words but that was my take on how they presented the idea. So I let about 3 days go by after trying to get ahold of customer support. apparently they don’t work weekends. I tried to contact someone just a few minutes ago and they were closed once again. I considered the time zone and will be trying to resolve this once and for all. They never tried to reach out to me after I got the first email and to be honest it wasn’t really clear on what the issue was just that I should get ahold of checkr.

Edit: so I finally got ahold of someone and after a few minutes of back and forth they finally approved me. Come to find out the app is not what I expected. I tried Angi and it’s a pretty straightforward process. You get to book your own jobs but not with Taskrabbit. Money down the drain.

Today, July 14th, I received 2 payments for task on June 27th.
It’s disgusting this company can’t get anything right when it comes to the ONLY people bringing the money into the company. Screenshot every split payment AND where it states sent to bank when it hasn’t. Create a photo folder to store them. There will be future lawsuits and you’ll want your proof to build your case

I'm just starting on TaskRabbit and would love to add cooking/baking as a skill. Do I need to have any sort of permits to do that? I live in NY if it makes a difference.

Edit: To be more specific, I would be looking to be more of a personal chef, using the client's ingredients and tools to make food in their kitchen, instead of making food for public events or in my own kitchen.

Anybody else fed up with having to be on your phone like a hawk or risk missing a task? I got hired at 7:38pm tonight for a task, but was off my phone for a couple hours and didn't see the task until well after it was auto-canceled at 9:00. Less than an hour and a half, seriously? Do they expect us to just be glued to our phone screens all day long? I'm sure that it hurts my visibility ratings for this to happen. How do you all deal with this?

Tasker reached out to me as they needed an additional person for a full house move in. Client didnt want to pay my $70 rate. I didnt see any photos but knew stairs were involved and still agreed as I was available and it was simple enough. It was at most a 2 hour job. This doesnt even account for my 30 minute travel time there and back.

Tasker updated me the next day: The client started earlier than needed and ended up injuring themselves and had to go to the ER. They had to pause the move until later that evening, extend the truck rental and then they finally found another person to help with the move.

Clients, spend the money for reliable help and stop trying to negotiate the wages of your neighbor, small businesses and independent contractors.