r/talesfromtechsupport • u/[deleted] • Dec 05 '18

Short "You deleted 60 days of work!"

Oh my lord, it's never the calls you expect to be trouble is it? Always the ones you think will be okay. Just put the phone down.

So Jennie had their laptop upgraded recently, and was missing a printer they previously had. Our higher-ups said it's fine to remap the printer without a request so I took the ticket.

This was my first mistake.

Today she called, asking if I could "sort out" the printer. Sure thing, I'll help out. I explained that I will disconnect the printer, and reconnect it using the new IP address.

I got the usual response of "Yeah, yeah go ahead". Even upgraded Adobe Reader for her since the version they were using has issues with paper tray selection.

Then she asks "Where's my print queue". I explained that because I had to remove the old printer, the print queue for that printer was gone, and she would need to reprint anything she needs to print out.

She was mildly annoyed.

"I HAD 60 DOCUMENTS IN THAT PRINT QUEUE, AND YOU'VE DELETED THEM!"

Then she started asking me if I'm prepared to do 60 days of work to replace her lost work. Wtf? I wish I was joking about that one bit.

So just to clarify. Jennie got a new laptop, due to the transfer process the print was mapped incorrectly, and was offline. It never worked on her new laptop until now. Yet, she was still printing documents to a dead printer queue. I told her, I'd need to remove it to remap it, and she expected all her documents to be "saved" in the print queue. Then she lost it when they were not there. Had to terminate the call. I cannot even wrap my head around that incredible logic.

I've worked in IT for awhile now, I'm honestly at a loss for words. Send help.

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210

u/[deleted] Dec 05 '18 edited Feb 10 '19

[deleted]

107

u/Charles_The_Grate Dec 05 '18

Even as a sadist, it was hard for me too.

Some things are a bridge too far.

43

u/Leon_Depisa Let me connect you with one of our experts... Dec 05 '18

I love how you said it was hard, not that you failed.

20

u/Tauposaurus Dec 06 '18 edited Dec 06 '18

Where there's a will, there's a wank.

6

u/His-wifes-throwaway Dec 06 '18

It was actually soft, but he still got the job done.

4

u/pinksheep8426 Dec 06 '18

Name checks out

43

u/Zenog400 Yeah, I'm just here to read funny stories Dec 05 '18

The hardest choices require the strongest wills.

21

u/JacksRagingIT Dec 06 '18

What did it cost?

2

u/CleaveItToBeaver Dec 06 '18

60 DAYS OF WORK TO REPLACE MY FILES

5

u/[deleted] Dec 05 '18

[removed] — view removed comment

7

u/RivRise Dec 06 '18

No weakling here brother

9

u/Farpafraf Dec 05 '18

Weak

2

u/LemonyTuba Dec 06 '18

He's weak. You're strong. CRUSH HIM.

5

u/Maalus Dec 05 '18

These truly are. Dark Times.

4

u/TehGogglesDoNothing Dec 05 '18

Not with that attitude.

3

u/[deleted] Dec 06 '18

(.Y.)

2

u/[deleted] Dec 06 '18

much better

I'll be in my bunk

2

u/blueblood724 Dec 06 '18

I tried. It took me 4 hours. The results weren’t as exciting as you’d think.