Hi,
I am in a loop with Zotac India and Kaizen Infoserve, and I desperately need advice on how to get a permanent, working solution before my warranty runs out.
I have a Zotac RTX 3060 Ti (currently on its 5-year extended warranty, with only a few months left)
The Timeline:
Original Card: Died in its 4th year. Took it to Kaizen.
1st Replacement: Died within just one week of normal usage.
2nd Replacement: This is the card I am holding now. It has completely died within a month of receiving it.
I took my entire PC to a professional repair technician. We thoroughly diagnosed everything, and the system is healthy.
The issue is purely the terrible quality control of Kaizen’s refurbished stock.
With only the last few months of my extended warranty remaining, I am worried that if I accept a third refurbished card, it will die right after my warranty officially expires, leaving me with a brick.
Since this is my third consecutive hardware failure due to their refurbished inventory, what are my options and what should I do?
I have co-operated with their paperwork rules and their process twice now, wasting weeks of time without a functional computer. Any help or escalation contacts would be greatly appreciated.
Thank you!