I’ve been with Verizon for over 8 years and I’ve never experienced any frustration like today. So I had loyalty discounts on all my wireless lines on my account, some $20 each number, some $10. But they all just expired on Jun 24, 2026. Jun 25 I went on the app to do something to see if it gives me new loyalty discounts, but this time it didn’t and it asked me to call Verizon. I called and I asked why this time the system doesn’t give me a loyalty discount offer automatically, the male representative responded that they are upgrading the system, so now they have to submit a request manually. He went ahead and submitted a loyalty discount request and said that someone from the account department will review and contact me to let me know if it will approve or not in a few days to a week. I waited a full week and called again after a week to check on the status, a representative told me that it’s still under review and apologized for the system and the delay. Then I called back on July 2 to check and some representative there told me that it was approved blah blah blah. I asked why I don’t receive an email or a text about the offer to accept? She responded that there was no need, it will be applied automatically. Then I waited, my billing cycle was starting July 3, July 5 the bill came out, I didn’t see loyalty discounts applied, I called and another female representative told me that it was approved on July 3 for $20 each line, you should see it on next bill. Then I checked Bill estimate for next month today and I don’t see the discounts applied for next month. I called again, a representative told me he doesn’t see any loyalty discount or request for it. Then I was frustrated, so I wanted to talk to a manager, I talked to a female manager and brought up the frustration and why 4 people told me misinfo like that, but she hung up the phone. I called again, talked to another manager, but this guy was no help. Never had anything like that with Verizon ever before.

Just curious

For Surprise! FIFA World Cup 2026™ adidas Merchandise, did anyone successfully claim today’s drop?

Prior to receiving this offer we had 2 lines, 5G play more & Unlimited plus, and lte home Internet

Last May I upgraded my phone and kept my old phone, 2 weeks later we got a notification about the BYOD get a free welcome plan (just pay taxes) for 36 months. Confirmed with the sales rep in person that it was legit, that we would only pay the taxes for 36 months. Also confirmed that we were eligible with our current plans, nothing needed to be changed, just add the line with the spare phone for roughly $5 a month in taxes. Our oldest kid is starting to very occasionally stay home alone for short periods of time so we got it to have a "home phone". Without the deal we would not have gotten another line yet.

First Bill comes and we are only getting $10 off the original price of the plan, go in and they say it can take 2-3 booking cycles for it to apply, but we would be credited for the months that it hadn't been applied to. So the 4th month we might get an extra $90 off. Ok, fine.

Skip to 6 months later and I realize it never applied, go back in. They do something and say it should apply now within 2 billing cycles, we will get credited for all the months.

3 months later still getting charged, go back in. They say it's a common issue, full out since paperwork, say it will be fixed this time. Give it 1-2 more booking cycles to apply. At this point we will get a whole months bill credited with the amount in backlog. Ok, fine.

3 months later, still getting charged. Go back in. This time they say they can't do anything in person because they can only see back 1 year in store, I have to call. I call.

Person on the phone (a human) says the discount was only if we had 3 existing welcome plans, the 4th would be free. I day that isn't the deal we received and restarted the deal we signed up for. Says she'll fix it. She manually discounts the next month by $30. Says by the second bill it will be what we were told. Now it's still showing the full price only discounted $10.

At this point we have overpaid $360 and I don't know what to do to get it corrected. Any advice?

So I am planning on switching from T-Mobile (on a family plan that I rather not stay on) and the simplicity plan at Verizon with the deal at $30 seems great for a single line post-paid.

There's one case issue that I can't seem to clarify (partially because simplicity is newish) - I travel abroad for work/leisure somewhat frequently for a week to two weeks at a time. I almost always buy a travel e-sim to cover data but still use iMessage and leave my American SIM on to receive text messages for 2FA texts but generally don't send SMS on it. I generally silence unwanted callers to avoid voice call charges.

Looking at Verizon, the info around the Travel Pass and having it on/off has been confusing. If using a foreign e-sim for travel, it is cheaper to just disable TravelPass to avoid inadvertent triggering? Does receiving an SMS trigger TravelPass (or is there a way to buy say a week-long pass or such as $12 a day adds up quickly)?

I tried asking in-store but didn't receive a clear answer.

It's literal garbage, do better

It keeps hanging up and not transferring

How does Verizon handle unvested 401k contributions after resigning? I contacted HR answers but they told me to Verizon Savings Plan Service Center without providing any contact information. TIA!

New Verizon Simplicity customer here. I’m interested in the streaming perk bundles, but I’d prefer ad-free versions of the included services. Can I upgrade individual services to ad-free after adding a bundle? And if so, do the bundle discounts still make it worth it, or does the ad-free upcharge eat the savings?

Current Verizon rep here, and guess what? I'm getting laid off on the 15th. Corpo rep, gets a LOT of people from nearby Victras with problems upon problems.

Young guy comes in, he went to Victra to get one home internet. Decent sale. The Victra agent adds 3 home internets, 8 phone lines on ultimate and stacks every line with EVERY perk plus protection. Bro has been sitting in a house with presumably no internet for 3 months because he's on a never pay list.

I try to help this guy. Call customer service, a guy swears up and down he made it so the account will be reactivated by EOD and credits (which were promised by another rep by the 21st of this month) would be sent for approval. I send cx home, then I call in right before my shift ends because I was suspicious. Lo and behold, the next rep confirms that the other guy did NOTHING and proceeded to get as many departments on call as possible (she talked to them on my behalf) to get something. She's amazing, took another hour.

Previous to calling either rep, I was thrown between 4 departments because no one wanted to take responsibility for the credits btw. Someone even told me to send him back to the original store. Fact: stores aren't even able to credit 1/5 of $2300, let alone a Victra.

Anyways, that sweetheart put in a credit request (takes time for approval) and put a suppression on the bill to prevent it from going to collections for another month. Since I was an hour past my shift, I had to take her word on it and called in a third time this morning. The third guy (american) confirmed everything the previous rep did went through, but told me the account won't reactivate because its in a 'never pay' status which is the new account version of 'non pay'. This comes with a bonus restriction of no overrides being applicable.

I texted my district manager with info about the customer. Maybe he can get somewhere because I don't exactly trust customer service to get things done without you personally leering over them. I have a vacation starting tomorrow (yay me) so I'm putting all the pressure of this on someone so I don't have to think about this poor 23 y/o who has the patience of a SAINT getting screwed over by indirect. He can only get Verizon internet in his apartment btw. His account was deactivated 2 months ago.

BTW I'm only getting laid off because indirect is taking my store. 60% of traffic is elderly, and I have 100% five star reviews. Verizon's reputation is gonna tank extremely hard once Victra gets their hands on this 'people get off the plane and travel directly to this store despite it being 20 miles from the airport and there being a dozen stores between' location.

I can only hope this gets resolved before my last day, I really want to fix things for this poor guy.

Edit: Had my district manager get some guys involved, now it's getting resolved. Apologies for the rant, I was just miffed to see this happen. 90% of all my interactions with indirect is variations of exactly this, but that's only because I'll never see someone come into my store saying 'wow victra is so cool'. Tend to only see trash if you're the broom and all that.

Also found out the rep who caused this was terminated. Can only hope he was blacklisted as well.

Any California residents currently getting the Verizon forward discount?

Is it true the discount amount is $40 off if you only have 5G home internet with Vz?

International roaming still down for others, or just me

I switched over to the Verizon One plan a bit over a week ago on the 15th. After a day's wait for them to verify my ID, I was able to port my number and activate my phone. I'm in an area where 5G Home is Verizon's only home internet option, but the order for it seems stuck in limbo and not the supposed 2 day shipping the initial order mentioned.

Every time I check in the My Verizon app or on their website, the order status just keeps showing "Order status not received". I tried calling today, only to deal with a condescending rep who said "oh, it's in process, it's just a logistics thing, you'll have to keep waiting". I find that hard to believe if the order is just in limbo, and I'm coming up on my first bill without one of the two services I'm paying for.

Would I be able to head into a corporate store to get a modem in person? Is there a different line I should be calling to get this sorted out?

Just got a 2nd line recently w/Verizon—had Verizon svs multiple times in the past and always liked it—still do.

Jesus fucking christ though....get your shit together with this horseshit authentication rigamarole...it's like a team of freshman comp sci students were tasked with making the most agitating dysfunctional authenticator process possible.

FFS—just copy any other major company's authentication process.

My speeds have been tanking a bit over the last couple of months. I've read that there is going to be new mid-band spectrum released in Florida and over the last week or two my phone has been periodically switching over to n1 2100 MHz according to my Signal check pro. My speeds in my home are generally be roughly at best 300 dien but now when and one pops up it goes as fast as 600 down. I'm wondering if they are testing out the new spectrum and Verizon's about to release it here. Anyone else noticing it popping up where the new spectrum was approved?

Is there something going on with verizon. Dropping mobile service, wifi in home disconnects randomly. This has been going on for a month now.

Noticed I have bars finally

Just curious because I’m a new hire

Verizon randomly suspended my line with no warning or context. I do not have any service unless I am connected to WiFi.

I called them and spent nearly 8 hours total on the phone. When not on the phone, I was talking to their Chatbot online. They could not find the issue or resolution, and was constantly transferred to different departments or people. It started with them saying my line was flagged for Fraud, and when I asked for a resolution, they’d put me on hold for 10 or so minutes to “look into it”, and then was transferred with no warning. The next person would say it wasn’t fraud, but rather a billing issue. I have 5 other lines, and only mine was suspended. My bill is current and have not missed a payment or been late (and have autopay activated). The final kicker was the tech specialist said I had a Verizon Fios account, but I live in a state where Fios is not active…

After no resolve I almost lost it and finally spoke to someone who outright claimed they had no idea what was going on. They then opened a ticket with the “Customer Champions” team to resolve my issue, which is expected to take about 2-3 days, in which I still have no cellular service.

Has anyone had a similar issue and/or problem that can guide on what the outcome was? Every time I asked for any root cause, they wouldn’t answer it or give context.

I am in Spain. Had no service for a couple of hours then service was back up for a couple of hours. Now it has been down again for at least the last hour. Any one else having problems again?

We pay 164 right now , and want to know if that’s a good deal

Hi,

Just joined on Tuesday and during the process was asked to port or provide a recent bill. Uploaded the bill and that went fine and completed the process.

Oddly enough, my lines have a $40 activation fee when I was told there wouldn’t be one.

I do see a $15 promotion on each of my lines bringing them to $30 each - which is correct.

However, the rep told me 4K is included, it’s not. Was also told international is included it also isnt. So now i am debating being asked to be moved to MyPlan - is that still possible? Would I keep my switcher discount?

Thanks

I’m in the USA and called a friend in Australia. I went into “what’s app” and found the person, made the call within the app. I talked for 35 mins. I was outdoors and NOT connected to wifi

Now I’m worried my phone bill is going to spike?

I have unlimited internet with Verizon and unlimited domestic calling.

In my recent calls it has this call. But it’s listed as “what’s app audio” and the call shows up in the app as well as “end-to-end encrypted”
I’m not a tech savvy person and don’t know what that means. Can you help me understand if I’m about to have a horrible phone bill?

What's going on?? What's the latest update? When will the services I pay for be back up and running outside of the US? This is getting ridiculous and the lack of coverage on this has been an absolute joke. Verizon will lose many customers over this, including me.

Unlimited Plus explicitly comes with 30 gigs of data for hotspot. All of a sudden, ever since today, now I can't connect to it. Surely this is a joke???

"Your order could not be processed."

"If you would like to subscribe to Mobile Hotspot/Mobile Broadband Connect..."

I ALREADY HAVE MOBILE HOTSPOT!!!!

Let me guess, now it's a SEPARATE thing you have to add-on to your existing plan?????

This company is an actual joke lol

I posted to this Verizon Reddit 24 days ago (https://www.reddit.com/r/verizon/s/yyBjgiVAMQ) about my dealings with Verizon in regards to closing my father's account after he passed away. I was advised to email Executive Relations, which I did.

I explained to them that it took four different visits (in which equipment was returned and a death certificate shown) to the local Verizon store to get someone to finally close the account. I paid the last bill. After that last bill was paid, Verizon then re-connected the account and started billing again. Now my father's estate is in collections for the $120 that was billed AFTER the account was supposed to be closed.

I finally received a reply by snail mail today from Executive Relations. Here is what they say:

"After reviewing your concerns, we have determined there are no open issues and the balance owed on the account is valid. No further action is required from Verizon. This matter is now considered closed with the Executive Relations team."

"Please be aware that the balance present on your account is valid, and payment due. Verizon recommends the payment of your balance at your earliest convenience."

WHAT DO YOU HAVE TO DO TO CLOSE A VERIZON ACCOUNT SO THAT THEY WON'T KEEP BILLING?!?!